Frequently Asked Questions
Everything you need to know about shopping with Pocket, your premium electronics destination.
What is the warranty period for devices purchased on Pocket?
All electronics sold on Pocket come with a standard 12-month manufacturer warranty. We also offer extended protection plans that can be added at the time of checkout for additional peace of mind.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey in real-time.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals. A restocking fee may apply to items that show signs of use.
Do you offer international shipping?
Currently, Pocket ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days, and customs duties may apply.
Are the products sold on Pocket brand new and authentic?
Absolutely. We partner directly with authorized distributors and manufacturers to ensure that every product sold on our platform is 100% authentic and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Affirm.